Terms & Conditions
By using “Healthier Mind = Happier Life” Mental Wellbeing Online Support & Counselling service you understand that you must be over 18 years of age and that you have read all the terms and conditions below and that by doing so you agree with them by requesting counselling services from this online counselling service website.
Disclaimer
Responsibility:
You are responsible for your own actions. Any decisions or actions taken that you feel are a result of the online counselling, remains solely your responsibility.
You are responsible for ensuring confidentiality with your own computer systems.
Liability:
The Healthier Mind = Happier Life Online Counselling Service holds no liability if connection with the website becomes unavailable. This Online Counselling Service holds no responsibility to a user's mobile telephone, a user's computer system, software data or technical difficulty occurring in connection to this website. This Online Counselling Service holds no responsibility and holds no liability in regard to any computer viruses or computer corruption to any individual client's computer.
Payment:
Payment is to be made via PayPal. Sessions can also be paid for via pre-arranged direct deposit and online or telephone banking.
Privacy Policy:
Anonymity:
The Healthier Mind = Happier Life Counselling Service will provide an anonymous service where you will have the option of being able to use another name for the purpose of online or telephone counselling.
Agreement
By accepting the terms of use clients agree to comply with the following:
By using “Healthier Mind = Happier Life” Mental Wellbeing Online Support & Counselling service you understand that you must be over 18 years of age and that you have read all the terms and conditions below and that by doing so you agree with them by requesting counselling services from this online counselling service website.
Disclaimer
- Your wellbeing is of paramount importance and you deserve to receive support that is best suited to fit your needs.
- Healthier Mind = Happier Life Online Counselling Service is not suitable for suicidal crisis or severe mental health crisis.
- All work is to highest ethical standards. Your privacy and culture will be respected at all times.
- Whilst online counsellors will have the same ethical guidelines as others within their own country, they may not be the same guidelines as the client’s country.
- Any concerns you may have must be communicated to the counsellor before any payment is made, any payment received from you is understood to mean that you are happy with the last session and wish to continue using this service, it is important you understand that no refunds for past sessions are possible after payment is received from you.
- You can stop the process at any time because you pay for one session at a time.
- It is assumed that you are acting honestly and representing yourself accurately.
- Healthier Mind = Happier Life Online Counselling may decline use of our service, or suggest alternative support if we feel that we cannot support you, either due to the nature of your problem, or our client lists being full. Where possible we may suggest alternative support or face to face therapy.
Responsibility:
You are responsible for your own actions. Any decisions or actions taken that you feel are a result of the online counselling, remains solely your responsibility.
You are responsible for ensuring confidentiality with your own computer systems.
Liability:
The Healthier Mind = Happier Life Online Counselling Service holds no liability if connection with the website becomes unavailable. This Online Counselling Service holds no responsibility to a user's mobile telephone, a user's computer system, software data or technical difficulty occurring in connection to this website. This Online Counselling Service holds no responsibility and holds no liability in regard to any computer viruses or computer corruption to any individual client's computer.
Payment:
Payment is to be made via PayPal. Sessions can also be paid for via pre-arranged direct deposit and online or telephone banking.
Privacy Policy:
- Any information including, but not restricted to your name, email and contact information, information request, payment terms or details is kept COMPLETELY CONFIDENTIAL AND IS NOT SHARED with any party unless required to do so by law.
- Contents of all sessions are considered to be confidential. Both verbal information and written records about a client cannot be shared with another party.
Anonymity:
The Healthier Mind = Happier Life Counselling Service will provide an anonymous service where you will have the option of being able to use another name for the purpose of online or telephone counselling.
Agreement
By accepting the terms of use clients agree to comply with the following:
- You agree that this service is not suitable for serious mental health problems.
- You agree that you are not experiencing a suicidal crisis and you are not at risk of harming yourself or anyone else.
- You agree that Healthier Mind = Happier Life Online Counselling Service cannot be held responsible for providing services to you in the event of a crisis or emergency situation. While we will do our best to continue to provide services as appropriate if a crisis or emergency develops during our work together, you may need to contact the appropriate emergency services.
- You agree that this service will not provide any type of medical diagnostic advice. This site does not offer medication or advice on medication.
- You agree that the use of the service is for counselling services and not part of any academic study.
- You agree that the publication of details pertaining to counselling sessions must not be undertaken without the prior written consent of the counsellor.
- You agree that online services may not be as effective for all individuals. Thus, The Online Counselling Service reserves the right to choose whether or not to work with you online. If, during our work together, we discover that you may not benefit from our services, we will discuss this with you and suggest that you seek alternative mental health professionals.
- You agree that this service can never make any guarantees for any improvement in your mental health.
- You agree that the counsellor`s opinion is just that a personal opinion and not medical advice.
- You agree that this is not a free service and that all sessions are subject to payment in advance.
- You agree that once purchased, all session fees are non-refundable, including when you have not fully complied with new client registration/booking, or have missed or been late for a session.
- You agree that turning up late for an appointment means that the session will still finish at the prearranged time and you will be charged the agreed fee.
- You agree that while every effort is taken by the counsellor to attend the session there could be times where for health issues or unforeseen circumstances this is not always possible and no compensation is made to clients for missed sessions.
- You agree that you are seeking our services for personal counselling and that you are not using any of our services to undertake research for either private use, use for study of any kind private or public, or in an educational or training capacity, or for publication.
- You agree that your participation will not be shared for any other reason or in any form, be it, recordings, transcripts, copying or reporting of or on the experience, your impressions thereof, surveillance and any other use of the session, verbal or otherwise.
- You agree that any information kept by the counsellor is confidential and only surrendered to a third party via a court order.
- You agree that the counsellor does not keep notes or recorded information or any other information except for general information and contact details.
- You agree that as a new, former or current client you are bound by the terms and conditions.
- You agree that we do not hold any liability for technological glitches that can take place with instant chat or Skype sessions neither reception issues with mobile phones. However any glitch or mishap on our part will not be at the client’s loss - clients will receive all of the session time which they have paid for.
- You agree that the counsellor may contact you via email and Skype.
- You agree that you are responsible to check that the laws in your country allow you to use this service.
- You agree that you have the right to end therapy at any time.
- You permanently agree to release and indemnify “Healthier Mind = Happier Life" Online Support & Counselling Service from all suits, law suits, claims and actions originating from Counselling, Psychotherapy and support provided through “Healthier Mind = Happier Life” Mental Wellbeing Online Support & Counselling Service.